The physician group data presented on CalQualityCare.org is the result of a partnership among three independent organizations dedicated to improving health care quality:
CHPI, Consumer Reports, and CHCF are asking consumers to rate their doctors through a short online survey. This survey is part of a research project to study how best to get input on patients' experiences with their doctors, and the results will help develop ratings of individual California doctors.
The ratings of physician groups at CalQualityCare.org are based on data collected through the annual Patient Assessment Survey (PAS). PAS is based on a comprehensive survey developed by the US Department of Health and Human Services and the California Healthcare Performance Information System.
PAS is administered by the California Healthcare Performance Information System to measure the performance of physician groups, not individual doctors. PAS participating medical groups provide care to more than 90% of commercially insured HMO and POS patients in California. The current data include 170 groups that cared mainly for adults. Each group typically includes primary care physicians and specialists.
The ratings reported here are based on survey responses from nearly 59,000 adult patients across California. The survey asked about aspects of their health care experience, such as the strength of the doctor-patient relationship and access to care. These ratings show results on four of those measures as well as patients' overall rating of the care they received.
As of January 2014, the ratings represent care patients received during calendar year 2012 (the survey data was collected in 2013). The survey will be updated annually.
To learn more about CHPI and PAS, visit www.chpis.org/programs/pas.aspx.
CalQualityCare.org gives performance ratings to medical groups in five areas: Overall, and four Components of Care. The ratings will help users assess the quality of care available and serve as a guide when comparing and choosing care providers.
Overall Care Rating
The Overall Care Rating is the percentage of patients who rated their health care a 9 or 10 on a scale from 0 to 10. Medical groups with longer red bars are rated more favorably; those with shorter red bars are rated less favorably.
The survey asked patients: "Using any number from 0 to 10, where 0 is the worst care possible and 10 is the best care possible, what number would you use to rate all your health care from all doctors and other health providers that you have seen in the last 12 months?"
Components of Care
The medical groups also are rated on four Components of Care: communicating with patients, coordinating patient care, helpfulness of office staff, and timely care and services.
Each of the Component of Care ratings is a composite score, meaning it is based on a group of survey questions.
Each question within each composite is scored as the percentage of patients who responded with the most positive response option (on a scale of "Always," "Usually," "Sometimes," or "Never.").
For the four Components of Care, medical groups are rated on a scale of 1 to 100. The scores are then divided into four tiers, with 4 being best.
Some medical groups are missing some ratings because there wasn’t enough data to provide statistically reliable results for them.
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