California Pacific Medical Center - California Campus

3700 California St.
San Francisco, CA 94118 • (415) 600-6000

Patient Experience?

Current

Hospital Rating

Average
67%
68%
70%
Patient Experience

Would Recommend Hospital

75%

70%

71%

Received Information and Education

81%

83%

85%

Nurses Communicated Well

74%

74%

79%

Doctors Communicated Well

76%

78%

82%

Help Received When Wanted

62%

61%

67%

Pain Well Controlled

69%

68%

71%

Staff Explained Medicine

59%

61%

64%

Patient Room and Bathroom Was Clean

69%

70%

73%

Quiet at Night

35%

51%

61%

Re-hospitalizations?

Current

Hospitalwide Readmission Rate

Superior
14.80%
(lower is better)
15.90%
(lower is better)
16%
(lower is better)

Patient Safety?

Current

Surgical Care Measures

Superior
99%
97%
97%
Infection Prevention

Appropriate Timing of Antibiotic

100%

98%

98%

Use of Appropriate Antibiotic

100%

98%

98%

Appropriate Discontinuation of Antibiotic

100%

97%

97%

Urinary Catheter Removal

99%

95%

96%

Complication Prevention

Blood-clot Prevention

99%

97%

97%

Beta-blockers Continued

99%

95%

96%

California Pacific Medical Center - California Campus

3700 California St.
San Francisco, CA 94118 • (415) 600-6000

Patient Experience?

Current

Hospital Rating

Average
67%
68%
70%
Patient Experience

Would recommend hospital

75%

70%

71%

Received information and education

81%

83%

85%

Nurses communicated well

74%

74%

79%

Doctors communicated well

76%

78%

82%

Help received

62%

61%

67%

Pain well controlled

69%

68%

71%

Staff explained medicine

59%

61%

64%

Patient room and bathroom was clean

69%

70%

73%

Quiet at night

35%

51%

61%

California Pacific Medical Center - California Campus

3700 California St.
San Francisco, CA 94118 • (415) 600-6000

Patient Safety?

Current

Surgical Care Measures

Superior
99%
97%
97%
Infection Prevention

Appropriate timing of antibiotic

100%

98%

98%

Use of appropriate antibiotic

100%

98%

98%

Appropriate discontinuation of antibiotic

100%

97%

97%

Urinary catheter removal

99%

95%

96%

Complication Prevention

Blood-clot prevention

99%

97%

97%

Beta-blockers continued

99%

95%

96%

Unplanned Surgical Wound Reopening

Average
0.11%
(lower is better)
0.09%
(lower is better)
0.10%
(lower is better)

Death after Serious Treatable Complication

Average
10.96%
(lower is better)
11.24%
(lower is better)
11.34%
(lower is better)

Accidental Lung Puncture

Average
0.05%
(lower is better)
0.03%
(lower is better)
0.03%
(lower is better)

California Pacific Medical Center - California Campus

3700 California St.
San Francisco, CA 94118 • (415) 600-6000

Heart Attack?

Current

Death Rate

Average
15%
(lower is better)
14.90%
(lower is better)
15.10%
(lower is better)

Quality of Care

Superior
100%
97%
97%
More Info

Aspirin prescribed at discharge

100%

98%

99%

Statins prescribed at discharge

100%

97%

97%

Timeliness of Care

Superior
100%
NA
NA
More Info

Anti-clotting therapy within 30 minutes

NA

100%

67%

Percutaneous coronary intervention (PCI) within 90 minutes

100%

94%

95%

Readmission Rate

Average
17.60%
(lower is better)
18.20%
(lower is better)
18.30%
(lower is better)

Heart Bypass Surgery?

Current

Death Rate

Average
2.81%
(lower is better)
2.17%
(lower is better)
NA
(lower is better)

Internal Mammary Artery Usage

Average
97%
97%
NA

Postoperative Stroke

Average
0%
(lower is better)
1.31%
(lower is better)
NA
(lower is better)

Heart Failure?

Current

Death Rate

Average
11.30%
(lower is better)
11.20%
(lower is better)
11.80%
(lower is better)

Quality of Care

Superior
98%
97%
96%
More Info

Severity of heart failure evaluated

100%

98%

96%

Clear instructions given prior to discharge

98%

93%

92%

ACE inhibitors or angiotensin receptor blockers (ARBs) given

98%

97%

96%

Readmission Rate

Average
21.90%
(lower is better)
22.80%
(lower is better)
23.10%
(lower is better)

California Pacific Medical Center - California Campus

3700 California St.
San Francisco, CA 94118 • (415) 600-6000

Mother & Baby?

Current

C-Section Rate (NTSV)

Above Average
21.80%
(lower is better)
27.80%
(lower is better)
NA
(lower is better)

Breastfeeding Rate

Above Average
71.20%
63.20%
NA

Episiotomy Rate

Average
10.40%
(lower is better)
13.50%
(lower is better)
NA
(lower is better)

VBAC Rate

Average
11%
8.30%
NA

VBAC Routinely Available

Yes
NA
NA

California Pacific Medical Center - California Campus

3700 California St.
San Francisco, CA 94118 • (415) 600-6000

Pneumonia?

Current

Death Rate

Average
9.70%
(lower is better)
11.70%
(lower is better)
12%
(lower is better)

Quality of Care

Superior
100%
96%
95%
More Info

Blood culture taken before antibiotics administered

100%

97%

97%

Initial antibiotic consistent with current recommendations

100%

96%

94%

Readmission Rate

Average
16.70%
(lower is better)
17.50%
(lower is better)
17.60%
(lower is better)

California Pacific Medical Center - California Campus

3700 California St.
San Francisco, CA 94118 • (415) 600-6000

Surgeries/Other Conditions?

Current

Abdominal Aortic Aneurysm Repair - Number of Cases

Sufficient Volume
16
NA
NA

Abdominal Aortic Aneurysm Repair - Death Rate

Performance has not been rated because there are too few cases to rate hospitals.
0%
(lower is better)
1.94%
(lower is better)
NA
(lower is better)

Esophageal Resection - Number of Cases

Very Low Volume
5
NA
NA

Esophageal Resection - Death Rate

Performance has not been rated because there are too few cases to rate hospitals.
0%
(lower is better)
2.55%
(lower is better)
NA
(lower is better)

Pancreatic Resection - Number of Cases

Sufficient Volume
43
NA
NA

Pancreatic Resection - Death Rate

Performance has not been rated because there are too few cases to rate hospitals.
4.70%
(lower is better)
3.51%
(lower is better)
NA
(lower is better)

Angioplasty (PTCA) - Number of Cases

Sufficient Volume
269
NA
NA

Angioplasty (PTCA) - Death Rate

Performance has not been rated because there are too few cases to rate hospitals.
2.70%
(lower is better)
2.40%
(lower is better)
NA
(lower is better)

Acute Stroke Death Rate

Average
9.90%
(lower is better)
9.91%
(lower is better)
NA
(lower is better)

Craniotomy Death Rate

Average
6.10%
(lower is better)
7.81%
(lower is better)
NA
(lower is better)

Gastrointestinal Hemorrhage Death Rate

Average
1.80%
(lower is better)
2.31%
(lower is better)
NA
(lower is better)

Hip Fracture Death Rate

Average
2.20%
(lower is better)
2.47%
(lower is better)
NA
(lower is better)

Hip or Knee Surgery Readmission Rate

Average
5.20%
(lower is better)
5.20%
(lower is better)
5.40%
(lower is better)

Hip or Knee Surgery Complication Rate

Average
3.90%
(lower is better)
3.30%
(lower is better)
3.50%
(lower is better)

California Pacific Medical Center - California Campus

3700 California St.
San Francisco, CA 94118 • (415) 600-6000

Emergency Department (ED) Care?

Current

Time in ED before being admitted

Performance has not been rated because the required statistical information is not available.
243 minutes
(lower is better)
338 minutes
(lower is better)
273 minutes
(lower is better)

Time in ED before being sent home

Performance has not been rated because the required statistical information is not available.
140 minutes
(lower is better)
165 minutes
(lower is better)
140 minutes
(lower is better)

Time in ED before being seen

Performance has not been rated because the required statistical information is not available.
20 minutes
(lower is better)
33 minutes
(lower is better)
31 minutes
(lower is better)

Patients who left ED without being seen

Performance has not been rated because the required statistical information is not available.
1%
(lower is better)
3%
(lower is better)
2%
(lower is better)

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