A patient, friend, or family member who finds a home health care provider’s services lacking, negligent, or abusive should take action to right the wrong. There are a number of steps to take to deal with the problem, but finding the right help often requires patience and perseverance.
Contact the Provider
First contact the home health agency administrator and try to resolve the issue. That person should be knowledgeable about the care needed and received and the people and personalities charged with providing it. Be specific in voicing your concerns about personnel, pain management, or other care complaints. It may help to write down the complaint — rereading and condensing it into a specific problem with an actionable solution.
Contact Enforcement Agencies
You can file a complaint about substandard home health care through the local district office of the California Department of Public Health.
For complaints about a specific home health aide, call the state licensing and certification Aide and Technician Certification Section at 916.492.8232.