Before you can solve a problem with a home health care provider, learn what specific rights are guaranteed by law and assess whether any of them are being violated. Then take action with the appropriate agency or individual if necessary.
Beware that if care is given by a provider that is not licensed by the state, then state agencies will not step in to right the wrongs experienced. Instead, concerned clients or their advocates will be constrained to negotiating directly with the providers — or seeking help from advocacy organizations or lawyers.
Become informed about the specific rights that home care clients have, along with the obligations the agency has to its clients.
Understand whether your concerns about care and treatment amount to wrongful actions.
Learn a number of gradual steps to take to help resolve your concerns.
As a last resort, consider consulting an attorney to see whether legal action may be appropriate.