Adult Day Care
File a Complaint
A patient, friend, or family member who finds an adult day care provider’s services lacking, negligent, or abusive should take action to right the wrong. There are a number of steps to take to deal with the problem.
Contact the provider. The first step is to contact the agency administrator and try to resolve the issue. All agencies should provide written policies that explain how to file a complaint or grievance. Put complaints in writing to the administrator and ask for a written response -- giving him or her a fair chance to address your concerns.
Contact enforcement agencies. For more information about possible violations of care guidelines, contact the local office of the California Adult Care Program Office (PDF).
If you suspect an adult day care provider has committed elder abuse, report it to the local office of California Adult Protective Services, call the Office of the Attorney General, Bureau of Medi-Cal Fraud and Elder Abuse at 800-722-0432, or consult an experienced attorney for help.